Praxia · Help centre
This page answers the common ones. Can't find your answer? Use the "Report a problem" form — we acknowledge every request the same business day and aim to respond within 1 business day (urgent clinical blockers, same day).
Report a problem — we reply within 1 business dayOpen the Praxia cockpit from inside GoHighLevel (the "Praxia" custom page in your sub-account), or use the direct sign-in link your onboarding operator gave you. If the page won't load, try the direct sign-in link before anything else — it bypasses the embedded view.
Usually no — sections are gated by role. Reception sees Conversations + Calendars; a practice manager also sees Payments + Contacts; the owner sees everything. If someone needs more access, change their role. If a role looks right but the section is still missing, report it.
The most common reason is the patient has opted out (replied STOP, or unsubscribed), or reminders are switched off for them. If you've confirmed they're opted in and it still didn't send, report it with the patient's name and the appointment date.
This is almost always email-domain setup (SPF/DKIM). It's handled during onboarding — if it's happening after go-live, report it and we'll check your sending domain.
Report it with the patient's name and when they submitted. Include the form they used if you know it.
If it booked on the correct calendar and still isn't appearing after a few minutes, report it with the patient name and the time they booked.
This was a timezone issue that's been fixed. If you still see it, report it — tell us your clinic's timezone and the time you noticed it.
Report this with both patient names and the slot time — double-bookings are something we want to see right away.
Xero syncs can fail silently — the only signal is an "Invoice Sync Failed to Xero" email from GHL. If you got one, report it and include the patient/invoice. Common causes are on our side to check (account mapping, tax settings), so send it through.
GST only appears once your clinic's tax rate is configured. If it's missing, report it and we'll set the tax configuration for your sub-account.
Report it with the patient name, amount, and roughly when they paid — we can trace the payment even if the receipt didn't generate.
Anything stopping you from safely running clinic right now — you can't see today's patients, take a payment at the desk, or a safety-related form didn't escalate. Choose "Urgent clinical blocker" as the category on the report form and we treat it as same-day priority. For a genuine clinical emergency, follow your own clinical protocols first — Praxia support is for the software.
Provisional pilot FAQ · we'll grow this from real questions as clinics come on board.