Help centre
Open the Praxia cockpit from inside GoHighLevel (the "Praxia" custom page in your
sub-account), or use the direct sign-in link your onboarding operator gave you. If
the page won't load, try the direct sign-in link before anything else — it bypasses
the embedded view.
Usually no — sections are gated by role. Reception sees Conversations + Calendars;
a practice manager also sees Payments + Contacts; the owner sees everything. If
someone needs more access, change their role. If a role looks right but the section
is still missing, report it.
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1. Confirm the booking landed on the right calendar for your clinic.
2. Check the cockpit's "Today's Clinic" is showing the correct date (it uses your
clinic's timezone).
If it booked on the correct calendar and still isn't appearing after a few minutes,
report it with the patient name and the time they booked.
This was a timezone issue that's been fixed. If you still see it, report it — tell us
your clinic's timezone and the time you noticed it.
Report this with both patient names and the slot time — double-bookings are something
we want to see right away.
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The most common reason is the patient has opted out (replied STOP, or unsubscribed),
or reminders are switched off for them. If you've confirmed they're opted in and it
still didn't send, report it with the patient's name and the appointment date.
This is almost always email-domain setup (SPF/DKIM). It's handled during onboarding —
if it's happening after go-live, report it and we'll check your sending domain.
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Xero syncs can fail silently — the only signal is an "Invoice Sync Failed to Xero"
email from GHL. If you got one, report it and include the patient/invoice. Common
causes are on our side to check (account mapping, tax settings), so send it through.
GST only appears once your clinic's tax rate is configured. If it's missing, report it
and we'll set the tax configuration for your sub-account.
Report it with the patient name, amount, and roughly when they paid — we can trace the
payment even if the receipt didn't generate.
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Report it with the patient's name and when they submitted. Include the form they used
if you know it.
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Anything stopping you from safely running clinic right now — you can't see today's
patients, take a payment at the desk, or a safety-related form didn't escalate. Choose
"Urgent clinical blocker" as the category on the report form and we treat it as
same-day priority. For a genuine clinical emergency, follow your own clinical
protocols first — Praxia support is for the software.
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