Support

Last updated: 7 November 2026

This page is for people who use the Praxia Patient App or the Praxia Staff App. Both apps are published by Evolution Medical Care Pty Ltd, trading as Praxia.

Get in touch

Email: info@praxiaclinical.com

We usually reply within one business day.

Please do not put health details, diagnoses or clinical notes in an email. We do not need them to help you.

If you need urgent medical help, call 000. This page and our support team cannot give medical advice.

If you are a patient using the Praxia Patient App

Your clinic manages your appointments, forms and health records, so your clinic is the best first contact for questions about them. If you cannot reach your clinic, email us and tell us the name of your clinic.

Sign-in is by invitation from your clinic. If you have not received your invitation, contact your clinic’s reception.

If you are a staff member using the Praxia Staff App

Your clinic creates and manages your staff account. You cannot create an account in the app. For access problems, such as a missing invitation or a role change, ask your clinic administrator or practice manager first. If they cannot help, email us from your work email address and tell us your clinic’s name.

Deleting your account

In-app account deletion is not yet available in either app. Patients should ask their own clinic first. Staff should ask their clinic administrator. If you cannot reach them, email info@praxiaclinical.com with the subject “Account deletion request” and the name of your clinic. Please do not include health details.

Privacy questions or concerns

Email info@praxiaclinical.com and put “Privacy” in the subject line. For how we handle personal information, read our privacy policy.