See which patients have stopped coming, and follow up with them

Recall cohorts, set by your rules

Patients whose visits stop are grouped into recall cohorts by time since they last attended, using rules your clinic sets. A patient who is due back is easy to find, and so is one who has gone quiet.

Recall and reactivation are part of the pilot product. Messaging is set up for each clinic carefully, and only after the clinic has checked who it would reach.

Reminders before a booking

Appointment reminders by SMS and email are being built. We are not quoting send times here because they are not final.

Opt-outs and preferences

Patients can set their own communication preferences, and Praxia records their opt-outs.

That part is built. If a patient does not want to hear from the clinic, the system respects it.

An attrition log for the calls that matter

Not every lapsed patient needs a text. Some need a personal call. The attrition log shows staff which lapsed patients need one, with the reason recorded. It is limited to management roles.

• Lapsed patients who need a personal call, listed in one place
• The reason recorded, so the next person knows the history
• Visible to management roles only

Hear from patients after the visit

Patients can give post-visit feedback, and a clinic can run a monthly staff NPS survey.

How recall is meant to work in a clinic

Clinics often do some recall by hand: a sticky note, a spreadsheet of people to ring, a monthly search of the diary. The weakness is that it depends on someone remembering to do it in a busy week. Praxia works from the visit record, so the list of who has not been back is already there when you want it.

Because the groups are defined by time since last attended, and the rules are yours, a clinic can decide what lapsed means for its own mix of services. A patient on a short course of treatment is not the same as a patient on a long maintenance plan.

Messages and calls, by the right person

Automation is good at the routine follow-up. People are better at the conversation with a patient who stopped coming for a reason. Praxia is built to keep both: recall cohorts for the routine, and the attrition log for the patients whom someone should phone.

The reason for a lapse is recorded in the log, so the next person who speaks to the patient knows what was said before. Reception does not have to start from nothing when it phones a patient.

Switching it on carefully

Recall and reactivation touch real patients, so we set them up with care. With our pilot clinic we check who would be reached before messaging begins, and we keep messaging off until the clinic is satisfied. If you are moving from another system, the same approach applies to your records: see our switching page.

Who controls what

Communication settings belong to the patient as well as the clinic. A patient can set their own communication preferences, and Praxia records their opt-outs. The record shows who asked not to be contacted, so staff do not have to rely on memory.

Management roles see the attrition log and the clinic’s reports; other staff see what they need for their own work. If you would like to see how that looks in practice, request a walkthrough and we will show you the screens a reception login and an owner login each get.

Praxia does not promise that any message will bring a patient back. What it gives your team is a clear, current list of who has lapsed, a record of why, and a way to contact them that respects what they have asked for.

Where Praxia is today

Praxia is being piloted with Evolution Medical Care, a clinic run by Praxia’s founders, and is being onboarded to it now. Praxia Clinical Solutions is an Australian company, currently in incorporation.

We do not publish results, scores or customer numbers, because there are none to publish yet. Read how it works, see all features or look at clinical notes.