Product status: what is built, what is part of the pilot product, what is not
Praxia is a pilot. This page says plainly what is built, what is part of the pilot product, what is in development and what is not built yet, so you can judge where we stand.
Where Praxia stands today
Praxia is being piloted with Evolution Medical Care, a clinic run by Praxia’s founders, and is being onboarded to it now. We built it with a working clinic, starting with that practice. Praxia Clinical Solutions is currently in incorporation.
We have no external customers, reviews or pilot results to quote.
Labels, used the same way throughout
- Built: the capability exists in the product. It is being onboarded with a pilot clinic, which is not the same as in use at customers.
- Part of the pilot product: switched on for each pilot clinic as it is onboarded.
- In the pilot release: part of the pilot product, and not yet generally available.
- In development: not finished and not available to clinics. No date set.
- Not built or not in pilot scope: listed below so you are not left guessing.
The status table
Grouped by area, with each status in words.
| Area | What it does today | Status in words |
|---|---|---|
| Scheduling | Day and week schedule grid per clinician, with appointment statuses in words and colour. | Built, being onboarded with a pilot clinic |
| Scheduling | Weekly rosters, copied forward, with clashes flagged before they become double bookings. | Built, being onboarded with a pilot clinic |
| Scheduling | Appointments booked on clinic calendars arrive as visit records; cancellations and reschedules sync. | Built, being onboarded with a pilot clinic |
| Scheduling | Offers a freed-up slot to waitlisted patients. | Part of the pilot product |
| Notes | SOAP notes that autosave, keep an edit history and cannot be signed off until the clinic’s rules are met. | Built, being onboarded with a pilot clinic |
| Notes | Online intake forms, completed before arrival, land in the patient record. | Built, being onboarded with a pilot clinic |
| Notes | Full-body chart drawn inside the visit. | Built; our manual testing of it is not yet recorded as complete |
| Notes | First-pass referral and discharge letters to a GP, which a clinician reviews and approves before anything is sent. | Built, being onboarded with a pilot clinic |
| Notes | The pilot includes an AI scribe that drafts clinical notes for the clinician to review and sign. A clinician must review the draft, with no auto-accept; only a clinician or the clinic owner can accept it. | In the pilot release, with a clinician review step. Not generally available |
| Communication | Recall cohorts: patients grouped by time since last attended, using rules the clinic sets. | Part of the pilot product |
| Communication | SMS and email appointment reminders. | In development; templates and live sending not yet switched on, and not available to clinics |
| Communication | Patients can set their own communication preferences, which Praxia records. | Built, being onboarded with a pilot clinic |
| Communication | Attrition log showing which lapsed patients need a personal call, with the reason recorded (management roles only). | Built, being onboarded with a pilot clinic |
| Payments and claiming | Card payments and private health fund claiming through Tyro Health. The staging end-to-end run and claim submission are complete. | Part of the pilot product |
| Payments and claiming | Patient pays by a secure payment request sent by SMS. | In development; tested in a sandbox, live use depends on payments go-live |
| Payments and claiming | Invoices syncing to Xero. | A per-clinic set-up, checked at onboarding, and not confirmed running at any clinic |
| Reporting | Reports page for owners and practice managers, filterable by date and clinician, covering nine measures. | Built, being onboarded with a pilot clinic |
| Security and records | Each clinic’s data is kept isolated from every other clinic’s. | Built and running |
| Security and records | Each clinic’s data is separated from every other clinic’s at the database level, and access is role based. | Built, being onboarded with a pilot clinic |
| Security and records | Encryption in transit and at rest, an audit trail of key actions, daily automated backups with an encrypted off-host copy, and expiring sign-ins. | Built, being onboarded with a pilot clinic |
| Onboarding and migration | A Praxia operator runs a guided set-up session with the owner. We have not yet timed a full setup, so we do not quote how long it takes. | A target, not yet a measured result |
| Onboarding and migration | For clinics leaving Ovatu: loading patients, visit history and last attended date, checking counts and fields, and keeping messaging off until the checks pass. | Rehearsed on sample data; not yet run for an external clinic |
Not built yet
These are the questions buyers most often ask us, answered directly.
- Medicare and DVA claiming, and NDIS invoicing or plan tracking. These are in scope for the platform but not part of the early pilot release, and may arrive during the pilot or, more likely, before commercial release.
- A HICAPS terminal or integration. Private health fund claiming is through Tyro Health instead.
- Payment reconciliation. It is not live, so do not expect the week’s payments to reconcile themselves.
- Benchmarking against other clinics, and telehealth video consults. No cross-clinic benchmarking exists, and telehealth is not complete and is not part of the pilot.
- Migration from Cliniko, Nookal or any other system apart from Ovatu, or moving historical notes and invoices. Neither is built or tested.
- Security certifications such as ISO 27001 or SOC 2, and an independent penetration test. We hold none and have not run one.
How we decide what to say here
Every line is checked against our own product and records before it is written. If a capability is still in development, we say so. If something is a target, we say we aim for it. If we cannot support a claim, we leave it out or list it as not built. We set no dates here: where none has been set, no date is set.
Last reviewed: 2026-10-05.
For detail on each feature, see features. Pricing is on the pricing page.
Questions about status
Is the AI scribe part of the pilot?
Yes. The pilot includes an AI scribe that drafts clinical notes for the clinician to review and sign. A clinician must review every draft first. It is in the pilot release and is not generally available, and no date is set for general availability.
Can I take payments and claim private health through Praxia today?
Private health fund claiming and card payments at the front desk through Tyro Health are part of the pilot product. Each clinic is switched on during onboarding, and we confirm in writing when your clinic is live on Tyro. Until then, keep your current claiming arrangements.
Does Praxia support Medicare, DVA or NDIS?
Not in the early pilot release. They are in scope for the platform, and may arrive during the pilot or, more likely, before commercial release.
Request a walkthrough
Praxia is working with a pilot clinic. Request a walkthrough and we will tell you honestly whether it fits yet. We will reply to arrange a time.
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