Frequently asked questions

Praxia is practice management software for Australian allied health clinics. It is built to handle booking, clinical records, recall grouping and reporting, and to take on more of the between-appointment admin over time, so clinicians can spend more of their day with patients. The product status page says what is part of the pilot product.

Owners, practice managers and clinicians at Australian physiotherapy, chiropractic, osteopathy, massage, occupational therapy, podiatry, naturopathy, acupuncture and Traditional Chinese Medicine clinics, including solo practitioners.

Not yet by outside clinics. Praxia is a pilot with Evolution Medical Care, a clinic run by Praxia’s founders, and is being onboarded to it now. We have no customer numbers, reviews or case studies, and we will not invent them.

Praxia is made by Praxia Clinical Solutions, an Australian company currently in incorporation, based in Penrith, NSW. The founders also run the pilot clinic, so weigh what we say with that in mind. More on the about page.

Pricing is per practitioner per month, in Australian dollars, and excludes GST: A$199 for a solo practitioner, A$159 each for 2 to 4 practitioners, A$119 each for 5 to 10, A$89 each for 11 to 20, and 21 or more on application. Praxia is sold through a conversation, starting with a walkthrough. See the pricing page for the full table. There is a 30 day free trial that starts once a person from Praxia has completed your onboarding (the guided set-up session and the load check). Nothing is charged during the trial, and no card is needed to start. If you agree, the next 5 months are invoiced month by month at half the list price for your clinic size. After those 5 months the list price applies. There is no minimum term: it is month to month. Payment processing and claiming fees are not set out on the pricing page and are covered in a walkthrough.

Request a walkthrough, which is a conversation with the founders. If Praxia fits, a Praxia operator runs a guided set-up session with the clinic owner. Start at request a walkthrough, or join early access if you are not ready.

Yes. There is a 30 day free trial that starts once a person from Praxia has completed your onboarding (the guided set-up session and the load check). Nothing is charged during the trial, and no card is needed to start. Paid months are opt-in. At least 7 days before the trial ends we tell you in writing, with the amount. Paid months start only once you agree in writing. If you do not agree, your access ends and nothing is charged. You still have 60 days to export your records, then they are deleted from the live system. Cancelling takes effect at the end of the paid month you are in. If you stop during the trial, nothing is charged. Until onboarding is done, use sample data only. Do not enter real patient information. Praxia is onboarded by a person, not through self-serve sign-up, so the walkthrough is the way to see the real product.

We have not decided that yet, so we will not tell you it is free. Ask in the walkthrough and we will answer in writing.

We cannot give a reliable range yet, because our own pilot clinic is the first move and it is still in progress. Join early access and we will be in touch when we can onboard more clinics. We would rather say that than guess.

Praxia is designed to bring booking, records, recall and reporting into one system. The switch is planned with you during onboarding rather than done all at once.

For Cliniko, Nookal and other systems, we start from what your system can export. For clinics leaving Ovatu, we have written tooling that can load patients, visit history and each patient’s last attended date, check counts and fields afterwards, and keep messaging off until the checks pass. It has been rehearsed on sample data and has not yet been run for an outside clinic. For other systems, send us what you can export and we will tell you honestly what would carry across. Read the switching guide for the general picture.

Do not assume historical clinical notes or invoice history will come across. Plan on keeping access to your old system, or a full export, for those. The switching guide lists the limits in more detail.

Private health fund claiming through Tyro Health is part of the pilot product. It has been built and run end to end on Tyro’s staging environment. Card payments at the front desk through Tyro Health are part of the pilot product too. Medicare, DVA and NDIS are in scope for the platform but not part of the early pilot release, and may arrive during the pilot or, more likely, before commercial release; tell us if they matter to your clinic. The claiming guide explains what that means in practice.

Yes. Staff can record cash, bank transfer and external EFTPOS payments against an invoice. Payments recorded this way cannot be reversed once recorded, so they are not a route for refunds.

We have not set a minimum clinic size, and there is a solo price. The honest answer is that we are not yet sure where Praxia fits best, so tell us about your clinic in a walkthrough and we will say whether it suits you at this stage, and what it would cost.

Telehealth is not complete yet. The video service it uses is based overseas, and section 4.1 of our privacy policy explains the routing. If telehealth matters to your clinic, ask us before you decide.

Owners and practice managers get a reports page, filterable by date and clinician, covering bookings per day, no-show rate, revenue per visit, new patients, visit types, lapsed patients, visits per patient, retention and recall reactivation. It is limited to management roles, and it does not include benchmarks against other clinics.

Each clinic’s data is kept separate from every other clinic’s, access is role based, and key actions leave an audit trail. Some service providers we use are overseas. We disclose each under Australian Privacy Principle 8 and list them in our privacy policy. See also where patient records are stored.

Praxia can draft a first-pass referral or discharge letter, and a clinician reviews and approves every draft before anything is sent. Drafting uses an AI service listed in our privacy policy. The pilot includes an AI scribe that drafts clinical notes for the clinician to review and sign. A clinician must review every draft before it can become the record. It is in the pilot release and is not yet generally available. The AI notes guide goes into the detail.

Your clinic. Patients’ health records are held by and on behalf of the clinic that collected them, as set out in our privacy policy.

If you cancel, you have 60 days to export your records. After that they are deleted from the live system. You are responsible for keeping the records your profession requires, so export them before the 60 days end. The export format and any price have not been settled, and we will confirm them in writing before you commit.

Data is encrypted in transit and at rest, access is role based, staff sign-ins and patient links expire automatically, and we keep an audit trail of key actions. There are daily automated backups, including an encrypted off-host copy. We do not hold security certifications and have not had an independent penetration test.

During the pilot, you can reach us by email or phone, and we will help you through set-up. We have not published response commitments yet, and we will not state one we cannot meet.

Use the contact page or email info@praxiaclinical.com. Please do not send patient names or details.